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Gutter cleanings is where it all started. At first it was
a great way to pay my way through college since it was very
flexible. After graduation I was making pretty good money
at it and had amassed a couple hundred customers. I couldn’t
let it go. When I told my mother that I wanted to start a
professional gutter cleaning service, she thought I was a
little crazy. Even though she knew that I was very hard working,
and always has had faith in me she was still concerned. You
can’t clean gutter your whole life she said. It was very seasonal
at first, and the first three years were real tough. I stuck
to it and shortly it developed through my experience.
When
we clean the gutters we do everything by hand to remove the
leaves and debris from the gutters. All the garbage is placed
into plastic bags (which we supply) and not thrown off the
roof onto the property. We don’t want to clean one thing and
dirty another. We don’t however take the bags with us they
are tied and placed normally near the homeowner’s garbage
cans, unless requested otherwise. All the leaders are then
flushed out with water using our own hoses. If the temperature
is below freezing we will then use a snake to remove the leaves
and debris from the leader pipes and elbows. If you have problems
with your gutters having them cleaned is the cheapest and
best way to determine if you need any repairs or not. After
a cleaning is done we can then determine the condition of
the gutters better and give a more detailed estimate on all
repairs or replacements.
We have a large customer base and it’s always constantly
growing and growing. We have a customized computer program
that helps us keep track of all of our customer’s information.
This makes it very convenient for our customers when it comes
time to schedule an appointment. When a customer calls all
we need is their last name and we can access all of their
information from there. We keep track of how often we have
been to the house and what service we provided at that time
and what it cost. We also send out a mailing to all of our
customers twice a year. Once in the first week in Nov. and
again in late May. These are intended as a reminder to our
existing customers so they can call in and book their desired
date in advance. Many of our customers know how busy we get
at these times and either call way in advance or have had
to wait because they called to late. Most of the year you
can call and schedule an appointment for a few days away.
In the fall and in the spring you have to call about two weeks
in advance. We give our customers about a three-hour time
frame as to when we can be expected. We do our best at keeping
all of our appointments. Gutter cleaning is not an exact science,
and things sometimes do happen to slow the crews up, but we're
usually on time. We also have a service plan where we come
automatically twice a year to maintain the gutters. Customers
on the plan never need to make an appointment. We come usually
after Thanksgiving and then again in June. We don’t call the
customer and inform them when we are coming. The customer
can pay us after the service is done if they are home, or
we will leave a bill inside a self-addressed envelope in the
mailbox. There are a lot of fly by night operations out there,
so be weary of them. If your looking for a company to give
you consistent fair and reliable service look no further.
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